Guide & Translator Portal
Effective Date: November 2026
Welcome to Guide & Translator Portal. This Privacy Policy explains how we collect, use, store, and protect information when you browse our directory, create an account, publish a profile, post a trip request, or purchase digital access.
1. Information We Collect
- Account and profile data: name, email, country, city, languages, services, rates, profile photo, and contact channels you choose to publish.
- Requests and messages: trip requests, guide responses, internal chats, and verified reviews.
- Saved guides: favorite guide IDs in browser storage for guests or in your account for signed-in users.
- Payments: payment gateways process PRO subscriptions and contact packages. We do not store full card numbers or banking credentials.
- Technical data: IP address, browser, device, pages visited, and security logs.
2. How We Use Information
- To operate searchable guide profiles, maps, messaging, requests, and contact unlocking.
- To process subscriptions, trial periods, packages, and refunds.
- To prevent fraud, spam, duplicate accounts, and policy violations.
- To improve the service and display contextual advertising such as Google AdSense.
3. Public Profiles
Information in a public guide profile, including name, destination, languages, specializations, rates, map area, and reviews, may be visible to visitors and search engines. Direct contact details are shown according to the guide plan and the traveler access rules.
4. Third-Party Services
We use payment providers, OpenStreetMap/Leaflet maps, hosting, analytics, and advertising services. Their own privacy policies apply to data they process.
5. Retention and Your Rights
You can edit your profile from your dashboard. To request access, correction, export, or deletion of personal data, contact us through the Support page.
6. Changes
We may update this policy as the platform or legal requirements change. The current effective date is shown above.